Find the right next step
An action or record is missing
- Check that you are in the intended workspace and project.
- Check the selected view, search text, and filters.
- Ask a workspace or project administrator whether your role permits the action and resource.
- Compare your build with the documentation version. A guide for another build can describe a different screen.
Avoid creating duplicate records just because the current view is empty. Confirm the workspace and search scope first.
A document is still preparing
Keep the upload or processing state in view and allow preparation to finish. Larger or visually dense documents can require additional work before prepared views are available. Do not repeatedly upload the same file to bypass a processing delay. If it fails, record the message and contact Bridge with the document’s name and the steps taken; do not send confidential document contents through a public channel.
Offline work has not appeared elsewhere
Reconnect the iPhone or iPad and return to Bridge. Check the app’s connection, download, and pending-work indicators before assuming synchronization has finished. An unavailable remote action is different from a locally saved change waiting to sync.
Do not uninstall the app, clear its local storage, or sign out as the first troubleshooting step while work is pending. Ask Bridge for help if queued work does not clear after reconnecting.
A sharing link does not open
Ask the sender to confirm the recipients, expiration, and whether the share or request is still active. Use the intended recipient identity and the current link. Being given a file link does not necessarily give access to the project around it.
Contact Bridge
Use Contact Bridge. Include your app version, platform, the area you were using, the exact message, and a short sequence of steps. Remove private phone numbers, customer details, and document contents from screenshots before sending them unless Bridge has arranged a suitable support channel.