Built for field + office
Business Phone
One business line. Your whole team.
Make calls as your business, wherever the work takes you. Give your team a shared company line in Bridge, route callers to the right person, and keep personal numbers private.
From the first ring to the next follow-up, calls, workflows, recordings, and transcripts have a home alongside the work.
On the web and in the Bridge mobile app.
Business phone
A clear path for every call
Customer calls your business
One company number
Your call workflowRing your team in Bridge
People you give access to
If unansweredForward to their phone
Keep the conversation moving
Personal numbers stay private.
Call transcript
The details, ready to revisit.
- Customer
- Can we meet at the site tomorrow?
- Your team
- Yes. I’ll confirm the time with our project manager.
Team calling
Call as the business, wherever you work.
An office teammate can call from the web app. A superintendent can call from the mobile app. Both use your company’s number, giving customers one professional line to recognize and call back.
Access stays in your hands
Choose the people who can use your business line. Share calling access with the team members who need it.
A clear boundary for personal numbers
Employees can stay reachable without handing out their personal number. Customers keep a business contact, and your team keeps its privacy.
Your business number
The number your customer sees
- Access granted
Office team
From the web app
- Access granted
Field team
From the mobile app
Call workflows
Decide what happens after the first ring.
Build a path around the way your company answers calls. Connect workflow steps to greet callers, reach teammates, collect a keypad choice, or send an unanswered call to voicemail.
A clear path for every call
Customer calls your business
One company number
Your call workflowRing your team in Bridge
People you give access to
If unansweredForward to their phone
Keep the conversation moving
Personal numbers stay private.
Ring a teammate
Reach the right person in Bridge.
Ring a phone
Forward the call to a phone number.
Greet the caller
Read text or play an audio message.
Collect keypad input
Let a caller’s choice guide the next step.
Take a voicemail
Give unanswered calls a place to land.
Connect or end
Define how each path finishes.
Recordings & transcripts
The call ends. The context stays.
A delivery detail, a site visit, the next step a customer is expecting. Bring the conversation back into view with call recordings and transcripts your business can review in Bridge.
- 1
Find the conversation
Keep incoming calls, outgoing calls, and voicemail together in the communications workspace.
- 2
Listen back
Review a call recording when you need to hear the conversation again.
- 3
Read the details
Use the transcript to revisit what was said before the next customer follow-up.
Communications
Calls, contacts, and voicemail
Call recording
Listen back to the conversation
Call transcript
The details, ready to revisit.
- Customer
- Can we meet at the site tomorrow?
- Your team
- Yes. I’ll confirm the time with our project manager.
Good questions
A little more about the line.
Can multiple teammates use our business number?
Yes. Give the people you choose access to your business line. Authorized teammates can make calls using that number from Bridge on the web or in the mobile app, so customers hear from your company even when the team is in different places.
Will a customer see an employee’s personal number?
Your business number is the customer-facing line. Team members can make calls using it, and incoming calls can be routed to an employee’s personal phone without sharing that personal number with the customer.
What happens if someone does not answer in Bridge?
You define the next step in the call workflow. For example, a call can ring a teammate in Bridge first, then forward to their phone if unanswered, with a voicemail step for calls that still need a response.
Can a workflow include a greeting or keypad choices?
Yes. Workflow actions include reading text, playing audio, and collecting keypad input. Connect those steps to the people, phone numbers, or voicemail paths you want callers to reach.
Can we review a conversation after the call?
Bridge brings call history, recordings, and transcripts into the communications workspace. Your business can revisit what was said, listen back, and use that context when following up with the customer.
Your next conversation
Put your business line to work.
Tell us who needs to answer, where your team works, and how you want calls to flow. We’ll walk through Business Phone with you.